Are we using instruments to save results? If yes, which ones?
✓Customer Satisfaction Surveys ✓Suggestion Box in the Websites ✓Collecting customer feedback
Introduction
Phase of approach
How much time do we have for our SE? How did we organize our work for the project?
Planning and preparing phase
How does the communication take place in the SE? Intern and extern? Which problems could arise during the planning phase and how could we solve them?
Execution phase
Which problems could arise during the execution phase and how can we solve them? How do we handle conflicts in our teams? What instruments are we using to save results?
Follow-up phase
How can we optimize our processes? How do we develop new ideas for our SE?
Best Practices
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